Privacy

When you contact us or submit a request, we may collect information you provide, including your name, mobile phone number, email address, service or task location, request details, preferred timing, access instructions, and any photographs, documents, or other files you choose to provide.

We may also collect communications associated with your request, including text and multimedia messages, emails, call and voicemail information, and related communication history.

If call recording or transcription features are enabled, a call may be recorded or transcribed only with the appropriate notice or consent. Recordings, transcripts, summaries, and related notes may be used for service documentation, accuracy, customer support, training, dispute resolution, security, or legal purposes.

We may create photographs, video, notes, and other documentation when reasonably appropriate to perform or verify a service, including documentation of property condition, property access, deliveries, vendor visits, customer property, purchases, completion of a task, or a complaint or claim.

Service documentation is used only for legitimate business and service purposes and is retained only as long as reasonably necessary for operational, verification, security, accounting, insurance, dispute, or legal purposes. It may be retained longer when required for an unresolved complaint, claim, legal obligation, or litigation hold.

We will not use photographs or video of a customer's property or belongings for advertising or marketing without separate permission.

We use personal information to:

• review and respond to requests;
• prepare quotes and schedule services;
• communicate with customers;
• obtain required authorizations;
• process payments and approved purchases;
• coordinate vendors or third-party providers;
• document and complete services;
• maintain business and accounting records;
• protect customers, property, and our business;
• investigate complaints, disputes, or claims; and
• comply with legal, insurance, and regulatory obligations.

We do not sell customer personal information.

We use third-party technology and service providers to operate the business. These may include communications providers such as Quo, job-management and customer-management systems such as Jobber, electronic-signature providers such as SignWell, automation services such as Zapier, cloud and email services such as Google Workspace/Google Drive, and payment-processing providers.

These providers may process information only as reasonably necessary to provide their services to I Handle It, support a customer request, protect a claim, maintain business records, or satisfy legal obligations.

Providers and systems may change as our business operations evolve.

We may share information when reasonably necessary to complete an approved request. For example, we may provide a retailer with an order number, provide an approved vendor with access or scheduling information, or give a service provider information necessary to complete an appointment.

We may also share information with professional advisers, insurers, payment processors, technology providers, or governmental or legal authorities when reasonably necessary or required by law.

We do not sell or provide customer information to unrelated third parties for their independent marketing purposes.

Payment-card information is processed by third-party payment providers. I Handle It does not ordinarily store complete payment-card numbers or card security codes in its own business records.

If you provide a mobile phone number and consent to text communications, we may use that number for service-related messages concerning requests, quotes, scheduling, payments, access, service updates, and completion.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance.

Opting out of text messaging does not prevent us from contacting you through other appropriate methods when necessary to complete an existing service or respond to a request.

Promotional or marketing text messages are sent only where the recipient has separately consented to receive them. Marketing consent is not required to request or receive I Handle It services.

Mobile phone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We retain customer information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, resolving disputes, handling insurance matters, protecting legal rights, and satisfying applicable legal requirements.

Different types of records may be retained for different periods.

You may request access to, correction of, or deletion of information associated with your requests by contacting:

I HANDLE IT LLC
Email: hello@ihandleit.co
Phone: 954-737-5941

We may retain information where reasonably necessary to complete an existing service, maintain required business records, protect legal rights, resolve disputes or claims, or comply with applicable law.